Returns & Exchanges Form
To request a return or exchange for store credit, please fill out the form below:
(All other requests will not be handled if submitted here)
**To Cancel/Change/Update, or Inquire about a missing item in order please email:
firstname.lastname@example.org or call: 717.608.7277**
Returns & Exchanges Policy
Black Ops Defense is a custom, tactical firearms manufacturer specializing in the HK platforms. We offer complete firearms, gunsmithing services, build services, parts and more.
Returned as New
Any new part(s) that cannot be restocked as 100% new as they were shipped to you are considered used.
Used/Surplus parts are not eligible for return
All used, pre-owned & surplus items parts sales are final. All used parts will be listed as used/surplus within their individual description and or under the item description of that item. Please note: Since used/surplus parts are used these types of parts are sold as-is.
Although unusual & rare. Any defective or out of spec part will need to be addressed directly with the manufacturer of the product. We are happy to help put you in contact with the manufacture of the product to get the product replaced or fixed if under warranty by the company that makes the product directly.
Shipping charges or return shipping charges are not eligible for a refund.
All approved returns or exchanges will incur a restocking fee of 20%. Unless store credit for the items is chosen. We do offer a full in-store credit for new items that are returned for in-store credit.
14 Days to request an exchange or return
Requests for return, exchanges, or any other issues need to be made by phone or through the exchange/return e-mail portal with a staff member within 14 days of the order being shipped. HK Parts reserves the right to accept returns on a case by case basis. Used goods/items in any condition other than NEW are non-refundable.
Return Merchandise Authorization (RA)
No return will be accepted without a pre-approved RA# number or other permitted form such as an e-mail or verbal confirmation from the staff of Black Ops Defense.
Ammunition & used items
For safety reasons no returns or exchanges on ammunition or used parts.
We do not ship to PO Boxes
Returns & Exchange process
When submitting an RA request below. Please detail the reason for the return, detailing the reason and or issues you have with the item in detail so we can better help you. In most cases, we can help resolve the issue over the phone or with a quick e-mail. Please be sure that you have read, understand, and agree to the return policy in detail above BEFORE requesting an RA ticket #.
How do I obtain an RA #?
Email: email@example.com to initiate an RA ticket.
Once I have an approved RA # where do I ship my return or exchange?
When sending us a return or exchange you must include your return ticket number or RA#, a copy of the original invoice, all e-mail correspondence, and please note any details of the return or exchange so we can quickly and efficiently handle your return as quickly as possible. The more information we have about the return or exchange the easier for us to expedite the request.
Once you have all of the information above please include and send along with the return to:
Black Ops Defense
27 Conewago Rd.
Elizabethtown PA 17022
Most importantly, be sure the return is packaged well and secured from damage during shipment. Please do NOT ship items in padded mailers or envelopes.
All items should be shipped back to us in a box or hard-sided packaging.
We are NOT responsible for lost packages or damaged items caused by mishandled shipping or improper packing. All returns will need to be returned in new condition to be eligible for return or exchange. No exceptions.
Tips for proper packing of the returned package:
- Use cardboard box
- Pack with care
- Padded envelopes are likely to tear become crushed
- A standard paper envelope will not survive the journey and will be lost
- Generous packaging is better, try using newspaper, bubble wrap, etc
- Use Quality Tape
- Shake Test: If the item rattles around in the package the likely hood of damage increases exponentially. Please make the items do not rattle around in the package
- Use a carrier service with a tracking number or way to track the package
Return Package Damage or Loss
Black Ops Defense is not responsible for lost or damaged items caused in shipping.
Ensure the package for protection.
Include in Return Package
- Invoice/copy of the invoice
- RMA # on the outside of the package
- Contact information (if different from invoice)
- Contact Phone Number
- Products Returning
- If all the requested information and items are together the return/exchange will resolve faster.
When will the return be completed?
We process returns & exchanges as fast as we are able. Returns and credits back to your credit card will be applied to the credit card that was used to make the purchase.
Return refunds take between 5 to 10 business days.
Once we initiate your refund our credit card processing company immediately takes the money from our account.
The credit card processing company hands the transaction over to your bank.
Each credit card company or bank credits your account on their schedule.
Some credit cards immediately credit your account, but most take 5 to 10 days.
This is a process Black Ops Defense has no control over. The banks set the rules.
Return refunds take between 5 to 10 business days.
Follow the guidelines to expedite the return or exchange.
We can’t return an order without the returned products.
Thank You! We appreciate your support & business!